Flower Delivery Dubai – TERMS & CONDITIONS 

Last Updated: June 2026

Welcome to Flower Delivery Dubai. These Terms & Conditions (“Terms”) constitute a legally binding agreement between you (“you,” “the Customer,” or “the User”) and Flower Delivery Dubai (“we,” “us,” “our,” or “the Company”), governing your access to and use of our website flowerdeliverydubai.io (the “Website”) and any orders placed through it.

By accessing the Website, browsing our products, or placing an order, you confirm that you have read, understood, and agreed to be bound by these Terms in full. If you do not agree with any part of these Terms, please discontinue use of the Website immediately.

We reserve the right to amend, update, or replace these Terms at any time, at our sole discretion and without prior notice. Any changes will take effect immediately upon being published on the Website. Your continued use of the Website following any such changes constitutes your acceptance of the revised Terms.

1. Acceptance of Terms

These Terms apply to all visitors, users, and customers of the Website. By placing an order, you also agree to any additional policies referenced herein, including our Privacy Policy, Delivery Policy, and Refund Policy.

2. Use of the Website

You agree to use the Website only for lawful purposes and in a manner that does not infringe upon the rights of, or restrict or inhibit the use of, the Website by any third party. In particular, you agree not to:

• Use the Website for any unlawful, fraudulent, or harmful purpose;
• Attempt to hack, disrupt, or interfere with the security or functioning of the Website;
• Use bots, scrapers, or any automated means to access the Website or place orders;
• Copy, reproduce, or misuse any content, images, or product information without authorization;
• Submit false, misleading, or incomplete information when placing an order.

We reserve the right, at our sole discretion, to suspend, restrict, or terminate access to the Website for any user found to be in violation of these Terms.

3. Intellectual Property Rights

All content published on the Website including but not limited to text, graphics, logos, product photographs, designs, and layout, is the exclusive property of Flower Delivery Dubai and is protected under applicable copyright and intellectual property laws.

You may view and use this content solely for personal, non-commercial shopping purposes. No part of the Website’s content may be copied, reproduced, distributed, republished, or used for any commercial purpose without our prior written consent.

4. Product Information

We make every effort to display accurate and up-to-date product images, descriptions, and pricing. However, due to the natural nature of our products, slight variations may occur as a result of:

• Seasonal flower availability;
• Natural variation in flower colour, size, or shape;
• Updates to packaging or arrangement design;
• Differences in screen display or lighting conditions.

All products are subject to availability. Where a specific flower or item is unavailable, we reserve the right to substitute it with an alternative of equal or greater value while preserving the overall design, colour palette, and quality of the arrangement. Vases, boxes, or additional accessories are included only where explicitly stated in the product description.

5. Pricing & Payment

All prices listed on the Website are quoted in United Arab Emirates Dirhams (AED) and are inclusive of applicable taxes unless otherwise stated. We accept secure online payments through the methods made available at checkout.

By placing an order, you agree to:

• Provide accurate and complete billing and contact information;
• Pay the full order amount, including any applicable delivery charges;
• Promptly update your payment details if requested.

We reserve the right to amend pricing at any time without prior notice. Any such changes will not affect orders that have already been confirmed and paid for.

6. Order Acceptance & Rejection

We reserve the right to accept, decline, or cancel any order, at our sole discretion, including but not limited to circumstances involving:

• Unavailability of the ordered product;
• Payment failure or discrepancy;
• Suspected fraudulent or unauthorised activity;
• Inaccurate or incomplete order information.

Where an order is cancelled after payment has been processed, a refund will be issued in accordance with our Refund Policy.

7. Flower Substitution Policy

Due to the seasonal and perishable nature of fresh flowers, certain blooms, colours, or packaging materials may occasionally require substitution. Where this occurs, we are committed to ensuring that any substitution:

• Maintains the same overall style and theme of the original arrangement;
• Is of equal or greater value than the originally selected product;
• Preserves a similar colour scheme and visual balance.

8. Cancellation Policy

Orders may be cancelled only if preparation or dispatch has not yet commenced. Please note the following conditions:

• Same day orders cannot be cancelled once processing has begun;
• Advance orders may be cancelled prior to the commencement of preparation;
• Approved cancellations will be processed for a refund in accordance with Section 10.

Once an order has been dispatched for delivery, it can no longer be cancelled under any circumstances.

9. User Responsibilities

By using this Website, you acknowledge and agree that you are solely responsible for:

• Providing accurate order and delivery information;
• Maintaining the confidentiality and security of your account details;
• Refraining from any activity that could harm, disrupt, or misuse our services.

Flower Delivery Dubai shall not be held responsible for any issues arising directly from incorrect or incomplete information provided by the Customer.

10. Limitation of Liability

While we strive to deliver the highest standard of service, Flower Delivery Dubai shall not be held liable for:

• Delays caused by traffic, weather conditions, or other circumstances beyond our reasonable control;
• Delivery issues resulting from incorrect information supplied by the Customer;
• Minor variations in flower arrangements due to natural or seasonal factors;
• Temporary website downtime, technical errors, or service interruptions.

11. Website Modifications

We reserve the right to modify, update, suspend, or discontinue any part of the Website or its services including product listings, pricing, or delivery options at any time and without prior notice. Flower Delivery Dubai shall not be liable for any inconvenience or loss arising from such changes.

12. Privacy & Data Protection

Personal information collected through the Website is used solely for the purposes of processing orders, coordinating deliveries, providing customer support, and improving our services. We do not sell, rent, or otherwise misuse customer data. For further details, please refer to our Privacy Policy.

13. Indemnification

You agree to indemnify and hold harmless Flower Delivery Dubai, its owners, employees, and affiliates from and against any claims, losses, liabilities, or damages including reasonable legal fees arising out of your misuse of the Website or any violation of these Terms.

14. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates.

15. Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, please reach out to us through the contact details, email address, or WhatsApp number provided on our Website.

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