Flower Delivery Dubai – PRIVACY POLICY

Last Updated: June 2026

At Flower Delivery Dubai, we take your privacy seriously. This Privacy Policy explains what information we collect when you visit our website or place an order, how we use that information, and the steps we take to keep it safe. We encourage you to read it in full so you know exactly where you stand.

By using our website flowerdeliverydubai.io, browsing our products, or placing an order, you agree to the practices described in this Policy. If you do not agree with any part of it, we kindly ask that you discontinue using our website.

This Policy may be updated from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page and will take effect as soon as they go live, so we recommend checking back occasionally.

1. Information We Collect

When you place an order or browse our website, we collect a few different types of information so we can deliver your flowers and gifts smoothly and on time:

  • Contact details such as your name, phone number, and email address;
  • Delivery information, including the recipient’s name, address, and phone number;
  • Order details such as the items purchased, delivery date, and any special instructions or gift messages;
  • Payment information processed securely at checkout (see Section 4 below for full details);
  • Basic technical information, such as your browser type and device, collected automatically to help our website run properly.

If you create an account with us, we also store your order history so you can reorder easily and track past deliveries.

2. How We Use Your Information

We only use your information for purposes connected to running our business and serving you better, including to:

  • Process and deliver your order to the correct recipient;
  • Contact you or the recipient if there’s an issue with the delivery;
  • Provide customer support when you reach out to us;
  • Send you order confirmations, receipts, and delivery updates;
  • Occasionally share offers or promotions, if you’ve agreed to receive them;
  • Improve our website, products, and overall service based on how customers use it.

We do not use your personal information for any purpose beyond what’s described in this Policy.

3. Sharing of Information

We do not sell, rent, or trade your personal information to anyone. Full stop. The only times we may share your details are:

  • With our delivery riders or partner florists, solely to complete your order;
  • With payment processors, solely to complete your transaction securely;
  • If required by law, such as in response to a court order or a request from UAE authorities;
  • If our business is involved in a merger, acquisition, or sale, in which case customer information may transfer as part of that deal.

Any third party we work with is only given the minimum information needed to do their job, and they are not permitted to use it for anything else.

4. Payment Security

We take payment security seriously. Your card details are processed through secure, encrypted payment gateways and are never stored on our servers. We do not have access to your full card number at any point, and we will never ask for it over phone, email, or WhatsApp.

5. Cookies & Website Technology

Like most websites, ours uses cookies small files saved on your device that help us remember your preferences, keep items in your cart, and understand how visitors use our site. You can disable cookies through your browser settings, though some features of the website may not work as smoothly if you do.

We also work with advertising partners who may use cookies or similar technology to show you relevant ads on other websites based on your visit to ours. We don’t control how these third parties use that data, so we’d recommend checking their own privacy policies if you’d like more detail.

6. Marketing Communications

If you’ve opted in to hear from us, we may occasionally send emails about new arrangements, seasonal offers, or upcoming occasions like Valentine’s Day or Mother’s Day. Every marketing email includes a simple unsubscribe link, and you can opt out at any time with no questions asked. We will never sell your contact details to a third-party marketing list.

7. Links to Other Websites

Our website may occasionally link to external sites, such as a partner brand or a social media page. Once you leave our site, this Privacy Policy no longer applies. We’d encourage you to review the privacy policy of any third-party website before sharing your information with them.

8. Data Security

We use reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. That said, no method of transmitting or storing data online is ever 100% risk-free, and we cannot guarantee absolute security. If we ever become aware of a data breach affecting your information, we will notify you as required by UAE law.

9. Your Rights

You’re always in control of your own information. At any time, you can:

  • Ask us what personal information we hold about you;
  • Request that we correct or update inaccurate details;
  • Ask us to delete your account or personal data, subject to any legal record-keeping obligations;
  • Withdraw consent for marketing communications.

To exercise any of these rights, simply reach out to us using the contact details in Section 12, and we’ll respond as quickly as we can.

10. Children’s Privacy

Our website and services are intended for use by adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us so we can remove it promptly.

11. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our business, technology, or legal obligations. Whenever we do, the updated version will be posted on this page along with a new “Last Updated” date. We’d encourage you to check back from time to time so you’re always aware of how we handle your information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your data, we’re happy to help. You can reach us through:

  • Our website contact form at flowerdeliverydubai.io;
  • WhatsApp number to be added soon, please check our website for the latest contact details;
  • Email: info@flowerdeliverydubai.io

We aim to respond to all privacy-related queries as quickly as possible.

© Flower Delivery Dubai. All rights reserved.

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