RETURNS & REFUND POLICY (Dubai)

Serving Dubai • Last Updated: June 2026

Every bouquet from Flower Delivery Dubai is handcrafted fresh and made to order. Because of this, our returns process works a little differently than it would for regular retail products here’s exactly what to expect.

No Returns or Exchanges

As our flowers are fresh, perishable, and arranged specifically for your order, we’re unable to accept returns or exchanges once a delivery has been completed. This is standard across the flower delivery industry in Dubai, and it helps us guarantee that every customer receives genuinely fresh blooms.

Damaged or Incorrect Orders

That said, mistakes can happen, and we want to make it right. If your order arrives damaged or doesn’t match what you ordered, we will either send you a full refund or arrange a free replacement whichever works best for you.

Please note that this only applies to bouquets or items that are still sealed and untouched. Once flowers have been unwrapped, arranged, or used, we’re unable to process a refund or replacement.

How to Report a Problem

If something’s not right with your order, here’s what to do:

• Reach out within 4 hours of delivery via email at info@flowerdeliverydubai.io or WhatsApp (number to be added soon, please check our website);
• Share your order number along with a short description of the issue;
• Attach clear photos of the bouquet so our team can review it quickly.

The sooner you reach out, the faster we can resolve things for you.

What’s Not Covered

To keep things fair, there are a few situations our refund policy doesn’t cover:

• Damage that happens after delivery due to handling by the recipient;
• Orders left at the doorstep, with a neighbour, or with building security/concierge as per your own delivery instructions;
• Delays caused by the recipient not being available to collect the order;
• Incorrect delivery details (address or contact number) provided at checkout.

Cancelling or Changing an Order

Plans change, and we get it. You’re welcome to cancel or modify your order any time before we start preparing your bouquet, free of charge.

Once preparation has begun or your order has been dispatched for delivery, we’re no longer able to offer a cancellation or refund, as the flowers have already been cut and arranged specifically for you.

Refund Timeline

Once a refund is approved, we process it back to your original payment method within 5 to 10 business days. Depending on your bank or card provider, it may take a few extra days for the amount to reflect in your account.

Need Help?

Our customer support team is here for you. If you have any questions about an order, a delivery, or this policy, feel free to reach out through:

• Email: info@flowerdeliverydubai.io;
• WhatsApp: number to be added soon, please check our website for the latest contact details.

We’re always happy to help make things right.

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